Mobiles reviews - service

UK Office of Communications to allow in-flight cellphone calls - OfCom plan allows voice calls

Wed, 26 Mar 2008 22:48:05 +0000

We've been hearing a lot about all the data service offerings that will allow airline passengers to get their data-fix while in-flight, so it's refreshing to here of some developments regarding in-flight voice calls. Following on Norwegian Air's plan to offer in-flight voice calls and internet services through its Call Norwegian venture, the Office of [...]

Vodafone's fights iPhone defection by taking customer service offline

Tue, 13 Nov 2007 00:56:26 +0000

We love a good conspiracy theory as much as the next guy, but they usually amount to nothing more than paranoid thinking. Then again, sometimes the coincidences can’t be ignored. The Inquirer’s got a conspiracy theory that’s just too juicy to dismiss off-hand. The theory goes something like this:

iPhone launches in Europe
Vodafone is not an iPhone carrier
Vodafone wants to prevent huge customer-base losses to the iPhone
Vodafone takes customer service offline to prevent customer cancelations

Vodafone’s customer service line for customer cancellations is dead - it’s been dead since the iPhone’s launch last Friday. The helpful recorded message blames a “system fault” and kindly suggests that the customer call back later. Is Vodafone fighting cancellation-spikes due to iPhone-defectors by taking down its service-cancellation hotline? Or are they just experiencing a legit system bug? We don’t know for sure, but it’s fun to wax conspiratorially. [Via: The Inquirer ] ---Related Articles at IntoMobile:Apple working on offline storage for iPhone Safari browser-based applications?Verizon: We don't need no iPhone "killer" - we have better services!HTC Opens World's First Customer Service Center in Taiwan - HTC CareApple iPhone announcement coming soon? Offline support for third-party web-apps?Apple prepping iPhone SDK for January release?

Sprint's on board too - Sprint plans to allow pro-rated Early Termination Fee

Thu, 08 Nov 2007 19:06:38 +0000

No, you can’t use the recently increased SMS text message rates to cancel your plan sans Early Termination Fee (ETF), but starting in 2008, Sprint customers will be able to take advantage of pro-rated ETFs. Like Verizon Wireless , AT&T , and T-Mobile before it, Sprint will only charge ETFs commensurate with the remainder of the customer’s wireless contract. In other words, the penalty for canceling your contract will be proportional to the length of time you have remaining on your contract. Oh, and starting November 12, Sprint customers will be free to change their rate-plans without being forced into a contract extension. And, in Sprint’s push to improve customer service (ostensibly to boost their struggling bottom line ), the company will be welcoming new customers with “welcome calls.” Sprint will also start notifying customers of large overage charges and bring better handset discounts to existing customers. Now, this is a good idea. Better customer service and pro-rated ETFs are more likely to boost your core business than the gimmicky, over-priced, subscription-based, mobile gaming service Sprint Arcade . In the end, we’re just glad that all four national carriers have officially jumped on-board the pro-rated ETF bandwagon. It’s a nice bandwagon, and we like riding it! Source ---Related Articles at IntoMobile:AT&T Wireless introduces pro-rated Early Termination Fees (ETF)T-Mobile gives in, allows pro-rated early termination feesSprint: Yes we raised our SMS text message rates, No you can't cancel your contract without an ETFSprint cuts ties with troublesome subscribersVerizon Wireless gives customers freedom to change plans