Two-thirds of AT&T customer representatives are mis-informed

[Update] Post updated. Perhaps my original wording was a bit harsh. It's one way or the other. A recent test conducted by the Consumers Union found that two-thirds of AT&T customer representatives either lied about AT&T's termination fees (which are now pro-rated ), or were misinformed. The group made 12 calls to AT&T and were provided false and inaccurate information from 8 representatives. Chances are that some of the mis-information was the result of mal-intent, but to be fair, there a good chance that most of the representatives were just plain uninformed, whatever you want to call it. [Via: Smartphone Thoughts ] --- Related Articles at IntoMobile:

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